Contact

Via Appia Antica,
224, 00179 Roma, Italy
Email: reservations@yourdomain.com
Phone: +88 (0) 101 0000 000

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Useful Glamping Info

If you have any additional questions or are unsure about anything please get in touch with us.

Payments

For individual and wedding glamping bookings we ask for full payment upfront. This payment is non-refundable except in special circumstances (please get in touch for more information). For group glamping bookings and exclusive hire of the venues, we ask for a 20% non-refundable deposit.  For group bookings (3+ tent bookings) we ask for the full balance to be paid 60 days prior to your stay. For group bookings made within 60 days, we ask for a 20% non-refundable deposit with the remaining balance paid within 14 days of the deposit amount being paid.

Cancellations

Once the holiday is booked the guest has entered into a legally binding contract. For individual and wedding glamping bookings the full payment is non-refundable and non-transferable except in in certain situations (please get in touch for more information). For group glamping bookings and exclusive hire of the venues, our 20% deposit is non-refundable and non-transferable.

For individual and wedding bookings, we kindly ask for the full balance to be paid on booking at which point we are unable to offer a refund, and for group bookings this is 60 days before. Therefore, in order to cover unforeseen circumstances, we would strongly recommend that you take out cancellation insurance to cover any spent cost should you have to cancel for any reason outside your control.

In the unlikely event that Browning Bros. have to evacuate the site (due to inclement weather for example) or cancel the camping for any reason outside our control we shall offer a full refund or credit against a future stay. Browning Bros. is not liable for any consequential loss that may be incurred by the guest due to these circumstances.

Browning Bros. are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.

Refunds

In the event of leaving early (for any reason), no refunds will be given. Your booking is a legally binding contract and in the event of cancellation or curtailment no refund will be given. This also applies to weather conditions, if you choose to cancel your booking due to weather, a refund will not be offered.

Pets, Dogs & Cats

Pets are allowed with prior approval.  There is a £20 charge p/pet p/stay. Pets are allowed in the tents at your own risk but please ensure they are clean before they enter. You will be responsible for any damage or mess that may be caused by them.

Damages or Breakages

Any damage to site facilities or to our accommodation, including when our tents are left in an unsatisfactory state, will incur additional charges. This also includes any noise disturbance so please ensure noise levels are kept to a sensible level otherwise you may also incur additional charges. Any items left behind must be claimed within two weeks of departure. If relevant, postage and packing charges for the return of goods will apply. Please notify us of any damage or mess to the tent or its contents before your departure. Guests are not permitted to remove any items from our dwellings. Please ensure you leave your accommodation in a clean and tidy state.

Age Restrictions

We do not accept bookings from unaccompanied adults aged 18 or under.

Campfires

Campfires are only permitted in designated areas. There is one communal fire pit and each dwelling has its own small fire pit. Please do not make fires anywhere else on the site. Any fires found outside of the designated areas will incur a charge. Only timber supplied by us can be used. You are not permitted to use branches, debris, or other items you may see around the farmstead. All timber and similar flammable materials are the property of the owners. Please ensure you use your fire pit safely.

BBQs

Fire pits and grills are provided with each tent.  If any disposable BBQs are used, they must be kept off the grass and disposed of as directed by our staff.

Noise

We are a Low Noise Policy Site. Please consider other guests and keep noise to a minimum, especially after 21.00.

Parking

There is free parking next to the site. Your tariffs cover you for one car per dwelling. Additional cars incur a charge and must be parked in the car park. Please let us know if you wish to bring additional vehicles. No vehicles to be driven onto the site.

Waste & Rubbish

Wipes, sanitary waste, nappies, cloths etc must not be flushed down the toilets. Bins are provided – please make sure you use them. These items must be wrapped and put in the bin provided. Please empty any liquid waste into designated drain. Refuse area situated by the kitchen. Please do not drop litter. Please respect the site and treat our facilities with care.

Recycling

Please make use of the recycling facilities provided. We have recycling bins for glass & general waste. Please note that our general waste is collected by CSH Environmental who have a state-of-the-art recycling centre where all your general waste is sorted and recycled. For more information: https://www.cshenvironmental.co.uk/recycling-centre/

Safety

The following are not permitted inside of our tents: gas appliances of any kind, fires, BBQs or smoking. Naked flames are used in/by our tents only when occupied, and are used at your own risk. Please ensure your children do not climb trees in the woodland around the site. Children must be accompanied when using the toilet block facilities. Please be aware of where your children are and what they are doing at all times. Please ensure your children are accompanied at all times and be aware of the dangers. We are not responsible for the safety of your children.

Emergency Telephone Numbers

A list of emergency numbers is available in the kitchen.

Owners of the Site

The owners of the site are absolved of all liability and aren’t responsible for accidents, loss or damage to anybody’s personal property.

We reserve the right to ask guests not observing these conditions to leave the site without refunds and with immediate effect.

Great British Weather

Camping in Britain can mean unpredictable weather. Whilst we supply certain facilities and equipment, it is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. Be aware the tents are cotton canvas and in prolonged and heavy rain the tents may leak. Please keep windows and doors to the tents closed during rainfall to avoid water getting in. Browning Bros. cannot be held responsible for poor weather conditions during your stay.

Why Choose Us?

Based just six miles from Colchester, Essex, Browning Bros. offer unique weddings & celebrations, corporate events, luxury cabins and glamping. Looking for something out of the ordinary? You've come to the right place.